www.lipstick.ie Shipping Policies and Useful Information
www.lipstick.ie currently ships to both the Republic of Ireland and Northern Ireland.
Our current shipping is a flat €5 fee to ship anywhere in Ireland.
Any order placed before 3pm (Monday - Thursday) will be fulfilled and prepared for shipment the same day for "Next Day Delivery"
Orders placed before 3pm on Fridays may be prepared and handed off to our shipping partner, but not shipped till Monday due to carrier availability over the weekends.
Any orders processed after 3pm, will be shipped the following day for a 48 hour delivery service.
Orders placed on weekends (Saturdays & Sundays) or National and Bank Holidays are fulfilled on the next business working day.
Do you offer free shipping?
Currently we offer free shipping on orders over €50. We also have a free click and collect option for the Dublin area (currently one location)
How do I track my order?
Lipsticks shipping partner is with Fastway Couriers, to track your order head on over to Fastway's Track and Trace
Reschedule Delivery / Missed Delivery.
For any queries regarding the status of your shipment, reschedule deliveries, missed deliveries or pick up details at Fastway's depot, Fastway Couriers have a great FAQ section on how to solve these issues.
Note that missed deliveries do not return to Lipstick Online and are held at Fastway Couriers Depots.
Can my order be delivered to an address other than my billing address.
Yes. When you are entering your shipping address, a pre-selected tick box "same as billing address" is selected. Tick this box and you will have access to enter a different address to your billing address.
I want to Return, how can I send this to you?
We accept returns within 28days of purchase.
Items returned after the 28 day period will not be accepted and resent back to the original delivery address.
To return an item to the online store - you can post the item back or drop it off at:
Lipstick C/O F.C. Moda
19A Fashion City,
M50 Business Park,
Ballymount Road,
Dublin 24,
D24 RX00
Ensure you include your order number reference which looks like LO-1234 and reason for returning.
How to make a return:
1) You will receive a peel off label with your original shipped order.
2) Place the returns label on your parcel.
3) Return your parcel at your local Post Office.
If you have lost the shipping label. Please manually write the shipping address to your package as see below:
Lipstick Returns C/O F.C. Moda
19A Fashion City,
M50 Business Park,
Ballymount Road,
Dublin 24,
D24 RX00
Please note that shipping fee's are non-refundable.
My parcel has not arrived. What do I do?
If your parcel has not arrived at an expected time, contact sales@lipstick.ie quoting your order number and a member of our team will endeavour to get back to you within 24 working hours to resolve the issue. We may need to lease with our delivery partners to track the location of the parcel. Please bare with us as we resolve any issues with lost parcels.
I don't live in Ireland, do you ship internationally?
At this time, www.lipstick.ie only ship within the island of Ireland - we do not ship outside Ireland, any order attempted to ship outside of Ireland will not be fulfilled and a refund will be processed. Subscribe to our newsletter to get updates on future features such as international shipping. Alternatively, get in touch directly to sales@lipstick.ie to discuss interest in receiving overseas packages.
