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FAQ's

Frequently asked questions for www.lipstick.ie. Information on FAQ's for our website. If you don't see something here that answers your question, feel free to contact us at sales@lipstick.ie 

 

A discount code I am trying to use is not working...
Discount codes are codes we use to promote a certain range of products at a discounted price. You enter the code at checkout. If the code is not working on an item you expected it to work on - contact web@lipstick.ie and we will try to resolve the issue. Consider the following if the code continues not to work:

1) The code may of been for a limited time and is now expired.
2) The code may be for select customer groups, such as subscribers only, you may need to be logged in.
3) The code is case-sensitive including white spaces - e.g. "CODE20" is not the same as "code 20"
4) The code is not connected to that specific product i.e. some products may be excluded from the use of the code such as items already on sale.

You can view our quick video online on how to use a coupon code on www.lipstick.ie here

I am trying to use two different discount codes but its not working...
Unfortunately, at this time - when you want to avail of two separate promotions that offer a discount using a discount code, this will not work. Our website only allows for calculation of one code per order. 

However, most of our promotions include offers such as 2 for €50 or 2 for €60 using a discount code, you could place a second order availing of both seperate discount codes where you can avail of the free shipping offer over €50 on both orders onto of that - you would need only place an order twice. Alternatively you could contact us on Facebook or by Phone to place the order that way if you prefer to do it all in one transaction. 

My payment won't go through!
If you are having trouble making a payment online, contact us at sales@lipstick.ie and we will try to resolve the issue for you. Note that with increased security measures being developed for our store and for e-commerce in general online, you may need to confirm the use of your card using your banking "app" supplied by your bank, to confirm a purchase with our store if its a first time payment online. Unfortunately we cannot assist with this area of payment issues and it would be best to contact your bank. 

Why have I been refunded?
We update our website with new stock weekly, where some of our items become very popular once posted to the website, as such they can sell out very fast, we may no longer have stock online of the item in your chosen colour or size. We will get in touch should this occur on your order where we will process a refund to the card it was purchased on for the items we cannot fufill. 

Where Can I View Your Refund and Returns Policies?
You can view the Refund and Returns Policies Here

Where Can I View Your Terms of Service?
You can view the Terms of Service or Terms and Conditions Here

Where Can I View Your Shipping Policies?
You can view our shipping policies Here

Where Can I View Your Privacy Policies?
You can view our privacy policies Here

Who Ships My Order And How To Track It? 
Fastway Couriers is our chosen delivery partner, You can Track and Trace your order by viewing your "View my Order" within the confirmation email or here at Fastway Couriers Track and Trace. Click here to view Track & Trace

I received the wrong item or an item is missing!
If you have received an incorrect item, please contact sales@lipstick.ie quoting your order reference number and details of the missing or incorrect items, we would also appreciate any images so we can better understand any mistake made. 

The item I received is faulty.
If an item is faulty, it may be eligible for a refund. Contact sales@lipstick.ie to begin the process of resolving an issue with a faulty item. We apologise for the inconvenience of manufacturer errors and we know it can be disappointing. Get in contact with us as soon as possible so we can rectify the problem with a replacement or refund.

I have an issue with the website.
If you are having any issue while using the website, feel free to contact the website administrator at web@lipstick.ie. 

I have some feedback I wish to give.
We are always delighted to receive feedback about how we are doing and what we can improve on. You can contact us via the contact page here! :) 

I have a different question that isn't listed.
We will be delighted to answer any questions you might have about shopping with us instore or online, you can contact us here on the contact page here! :)