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Shipping Policy Shipping Policies and Useful Information currently ships to both the Republic of Ireland and Northern Ireland.

Our current shipping is a flat €5 fee to ship anywhere in Ireland.

We offer free shipping on orders over €59.

Any order placed before 3pm (Monday - Thursday) will be prepared for fulfillment, however we have a 3 - 7 Working Day Delivery Service.

Orders placed before 3pm on Fridays may be prepared and handed off to our shipping partner but may incur additional days to ship ontop of the general 3 - 7 Working Day Delivery Service.

Any orders processed after 3pm, will be prepared for fulfillment the following working day and shipped within the 3 - 7 working day delivery service .

Orders placed on weekends (Saturdays & Sundays) or National and Bank Holidays are prepared and fulfilled on the next business working day for our 3 - 7 Working Day Delivery Service

Do you offer free shipping?
Currently we offer free shipping on orders over €59. We also have a free click and collect option for the Dublin area (currently one location)

How do I track my order? 
Lipsticks shipping partner is with Fastway Couriers, to track your order head on over to Fastway's Track and Trace

Reschedule Delivery / Missed Delivery.
For any queries regarding the status of your shipment, reschedule deliveries, missed deliveries or pick up details at Fastway's depot, Fastway Couriers have a great FAQ section on how to solve these issues.

Note that missed deliveries do not return to Lipstick Online and are held at Fastway Couriers Depots.

Can my order be delivered to an address other than my billing address.
Yes. When you are entering your shipping address, a pre-selected tick box "same as billing address" is selected. Tick this box and you will have access to enter a different address to your billing address. 

My parcel has not arrived. What do I do?
If your parcel has not arrived at an expected time, contact quoting your order number and a member of our team will endeavour to get back to you within 24 working hours to resolve the issue. We may need to lease with our delivery partners to track the location of the parcel. Please bare with us as we resolve any issues with lost parcels. 

I don't live in Ireland, do you ship internationally? 
At this time, only ship within the island of Ireland - we do not ship outside Ireland, any order attempted to ship outside of Ireland will not be fulfilled and a refund will be processed. Subscribe to our newsletter to get updates on future features such as international shipping. Alternatively, get in touch directly to to discuss interest in receiving overseas packages. 


Last Updated 23/05/2023