Shipping policy
www.lipstick.ie Shipping Policies and Useful Information
Republic of Ireland Delivery :
3 - 5 working days delivery service
FREE Shipping on orders over €59
€5 standard shipping on orders under €59
During busy periods allow up to 7 - 10 working days for dispatch of your order. Orders outside ROI may take longer.
Northern Ireland Delivery :
10 - 14 working days delivery service.
FREE Shipping on orders over €59
€5 standard shipping on orders under €59
Do you offer free shipping?
Free shipping is available on orders over €59. Other free shipping promotions would only occur in future online promotions or special discount coupons. Keep an eye out on our social media or subscribe to our newsletter to avail of these offers!
How do I track my order?
Lipsticks shipping partner is with Fastway Couriers, to track your order head on over to Fastway's Track and Trace
Reschedule Delivery / Missed Delivery.
For any queries regarding the status of your shipment, reschedule deliveries, missed deliveries or pick up details at Fastway's depot, Fastway Couriers have a great FAQ section on how to solve these issues.
Note that missed deliveries do not return to Lipstick Online and are held at Fastway Couriers Depots.
Can my order be delivered to an address other than my billing address.
Yes. When you are entering your shipping address, a pre-selected tick box "same as billing address" is selected. Tick this box and you will have access to enter a different address to your billing address.
I want to Return, how can I send this to you?
We accept returns within 28days of purchase.
Items returned after the 28 day period will not be accepted and resent back to the original delivery address.
To return an item to the online store - you can post the item back or drop it off at
Lipstick Returns C/O F.C. Moda
19A Fashion City,
M50 Business Park,
Ballymount Road,
Dublin 24,
D24 RX00
Ensure you include your order number reference which looks like LO-1234 and reason for returning.
How to make a return:
1) You will receive a peel off label with your original shipped order.
2) Place the returns label on your parcel.
3) Return your parcel at your local Post Office.
If you have lost the shipping label. Manually writing the shipping address will also suffice :
Lipstick Returns C/O F.C. Moda
19A Fashion City,
M50 Business Park,
Ballymount Road,
Dublin 24,
D24 RX00
Please note that shipping fee's are non-refundable.
My parcel has not arrived. What do I do?
If your parcel has not arrived at an expected time, contact sales@lipstick.ie quoting your order number and a member of our team will endeavour to get back to you within 24 working hours to resolve the issue.
I don't live in Ireland, do you ship internationally?
At this time, www.lipstick.ie do not ship internationally, any order attempted to ship outside of Ireland will not be fulfilled and a refund will be processed. Subscribe to our newsletter to get updates on future features such as international shipping. Alternatively, get in touch directly to sales@lipstick.ie to discuss interest in receiving overseas packages.